I’m not giving up on this fight with Virgin Mobile.

2 months later update: I gave up, they stopped responding.

I’m so frustrated with Virgin Mobile support. At the same time, I’m pleasantly surprised with Apple support. I’ve never had to deal with them directly, at least that I can remember.

I emailed Virgin with more-or-less the same question as last time. I re-worded it to reflect their current stock. I want a 6s, which they have in stock, but I decided to ask about a phone they are out of, the 6+.

1

Continue reading I’m not giving up on this fight with Virgin Mobile.

Why is it so hard for service reps to give a straight answer? (Virgin Mobile, this is about you)

I use Virgin Mobile. Not exactly proud of that fact, but I can have an iPhone and I only pay $30 per month for my service. Right now, I’m still using an iPhone 5, and I desperately want to upgrade to the 6s, but that price thing I just mentioned is in the way. I would rather buy the phone outright and pay very little monthly than, say, pay more monthly to lease the phone (or even rent it, in some cases).

Virgin apparently only buys something like 2 or 3 of each model of iPhone at a time. I’m assuming that, because every single one has been sold out since the day they went on sale. For a while there, they didn’t even have a page for iPhones and I figured they dropped them entirely (would definitely switch if that were the case).

Continue reading Why is it so hard for service reps to give a straight answer? (Virgin Mobile, this is about you)